Questions About Our Service?

The chatbot processes questions in both languages natively, understanding context and intent in each. It routes residents to the right answer whether they ask in English or French, and can switch languages mid-conversation if needed.

It handles the routine stuff residents actually ask about: permit applications, fee payments, business license requirements, property tax questions, and service status checks. The FAQ knowledge base is built from your department's real questions, so it gets smarter over time as patterns emerge.

Most deployments take 4–8 weeks from kickoff to launch. We start by documenting your FAQ knowledge base, test the chatbot with your team, integrate it into your portal, and run a soft launch to catch any gaps. Timeline depends on how much content you already have organized.

It escalates gracefully—either collecting contact info for a staff callback or routing to the right department through your help desk system. Every unhandled question gets flagged for your team to review, so you can add it to the knowledge base and improve the bot's coverage.

Yes. You get a dashboard showing conversation volume, resolution rates, common questions, and where escalations happen. We review these metrics quarterly with you to spot opportunities—maybe a resident flow issue or a missing FAQ entry that would reduce support tickets.

Privacy is built in from the start. The chatbot doesn't collect personal info unless the resident chooses to provide it for escalation. All data is encrypted in transit and at rest, and we follow federal privacy guidelines. Your data stays with you—we don't use conversations to train other clients' systems.