Disclaimer

Last updated: July 9, 2026

This Disclaimer applies to the use of Civic Answer Hub (Civic Answer Hub Limited) and its content. We provide information and services for general purposes only, and your use of our platform constitutes acceptance of these terms. Please read this disclaimer carefully before using our multilingual FAQ chatbot and bilingual virtual help desk services for Ottawa public services.

General Disclaimer

We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or reliability of information provided through our chatbot and virtual help desk. While we strive to deliver accurate and up-to-date content, information may change without notice. We do not warrant that our services will meet your specific needs, be uninterrupted, or be error-free.

Users are responsible for verifying all information obtained from our platform before taking any action based on such information. We encourage you to contact official government channels or authorized representatives for critical decisions regarding public services. Our virtual help desk is designed to provide guidance and frequently asked questions, not to serve as official government communication.

No Professional Advice

Content provided through our chatbot and virtual help desk should not be construed as professional legal, financial, medical, or administrative advice. We are not licensed to provide such services, and any responses generated by our system are informational only. For matters requiring professional guidance, you should consult with qualified professionals, government officials, or authorized service providers.

While we aim to provide helpful information about Ottawa public services, policies, and procedures, we cannot guarantee that such information is complete or applies to your individual circumstances. Government regulations and service requirements change frequently, and our content may not reflect the most current updates. Always verify information with official government sources before making decisions.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of data, revenue, or business opportunity. This limitation applies even if we have been advised of the possibility of such damages.

We are not responsible for any errors, omissions, interruptions, or delays in content delivery. Your use of our platform is at your own risk. We reserve the right to modify, suspend, or discontinue our services at any time without notice. We will not be held liable for any consequences resulting from such changes or discontinuations.

External References and Links

Our chatbot may reference external government portals, official websites, and public resources. We do not endorse or guarantee the accuracy of content on external sites. Your access to external links is at your own risk, and we are not responsible for the content, accuracy, or practices of third-party websites. We encourage you to review the terms and privacy policies of any external services you access through our platform.

Changes to This Disclaimer

We may update this disclaimer from time to time to reflect changes in our services, legal requirements, or other factors. Updates will be posted on this page with a new "Last updated" date. Your continued use of our services following any changes constitutes your acceptance of the updated disclaimer. We recommend reviewing this page periodically to stay informed of any modifications.