What We Offer
Bilingual support solutions designed for Ottawa's government services
Multilingual FAQ Chatbot Development
We build custom chatbots that answer frequently asked questions in both English and French. Your chatbot integrates directly into your government portal, handling resident inquiries 24/7 without staff involvement. The system learns from your existing FAQ documentation and gets better at matching questions to answers over time.
- Natural language understanding in English and French
- Portal integration and deployment
- Analytics dashboard to track common questions
- Easy content updates without technical knowledge
Bilingual Virtual Help Desk Solutions
A complete help desk system for handling resident inquiries about permits, licenses, payments, and service status. The chatbot handles routine questions automatically, then routes complex issues to your team with full context already captured. Works with your existing ticketing system.
- Automated ticket creation and routing
- Bilingual response templates
- Performance monitoring and reporting
- Escalation protocols for human handoff
Government Process Documentation
We document your service processes clearly and organize them into knowledge that powers your chatbot. Our team works with your staff to capture the details that matter: timeframes, requirements, common issues, and what happens next. Documentation stays current as your processes change.
- Process mapping and workflow documentation
- Knowledge base organization for English and French
- Staff training on maintaining documentation
- Quarterly reviews to keep information current
Ready to improve how residents reach your services?
Let's talk about what your department needs. We'll walk through how bilingual chatbot support works and what implementation looks like for your team.
Get in Touch